605
Reviews
Reviews
605
Recommend
8 / 10
TrustScore
8.69 / 10
Mr john hunt
Verified Buyer
Easy to order and fast delivery well pleased
Abosede Alajogun
Verified Buyer
The customer service is outstanding. I had issues with my Electric Blanket and it was resolved ASAP.
Thank you for replacing my Blanket.
Thank you for replacing my Blanket.
Lucio Pierro
Verified Buyer
I have already did that brilliant.
Freda McSweeney
Verified Buyer
It was easy to order, came very quickly, and WORKS, which was more than the original switch did
Steven Welsh
Verified Buyer
Required support on a product malfunction. Response was prompt and excellent. Resolution achieved quickly and simply.
Charles Houghton
Verified Buyer
Excellent service
Lal Chadeesingh
Verified Buyer
Bought to replace a broken controller. This one is already broken as well!
Response from Cosi Home UK
Mar 11, 2024
Hi Lal,
Many thanks for your review. I am very sorry to hear of this issue. I will email you directly and assist further.
Thank you for your understanding and patience.
Best wishes,
Emma
Karen Finlan
Verified Buyer
Great experience
Miss Margaret Kennard
Verified Buyer
I bought a heated throw from cosi homes and was thrilled to bits with it! Unfortunately it stopped working after three months but I got in touch with cosi homes and the problem was sorted out and a new control unit was sent within days of me reaching out for help. The customer service was second to none and such a welcome change from most places these days! I highly recommend the item and the company.
Vikki Hitchman
Verified Buyer
Wouldn’t leave one star if I could, absolutely rubbish, after 2 replacement adapters blanket still does not heat, requested a returns label and full refund. Received refund and they didn’t want me to return blanket?
Looks nice but does not heat, there are far better heated throws on the market next time I will still to the brand we’ve already purchased in the past
Looks nice but does not heat, there are far better heated throws on the market next time I will still to the brand we’ve already purchased in the past
Response from Cosi Home UK
Mar 04, 2024
Hello Vikki,
I sincerely apologise for any disappointment and inconvenience caused by the malfunction of your blanket. I regret that it stopped working, and I truly appreciate your patience and understanding throughout this situation.
Best regards,
Emma
Wooldridge
Verified Buyer
Annoying that unable to speak directly to someone about problem.
New controller works, but not as well as the one it replaced. Throw doesn't get as warm on highest setting as with the old controller.
New controller works, but not as well as the one it replaced. Throw doesn't get as warm on highest setting as with the old controller.
Response from Cosi Home UK
Mar 04, 2024
Hi,
Many thanks for your review. I am very sorry to hear of these issues. I will email you directly and assist further.
Thank you for your understanding and patience.
Best wishes,
Emma
Ann Grace
Verified Buyer
Very efficient response and sorting out the problem with a positive outcome
Margaret Sandford
Verified Buyer
Just the replacement I needed. Cosy and warm again!
Chris Martin
Verified Buyer
The throw failed after a short time and CosiHome support didn’t offer a satisfactory solution. Waste of money.
Response from Cosi Home UK
Feb 28, 2024
Hi Chris,
Many thanks for your feedback.
I regret to hear that you are dissatisfied with the resolution of your enquiry. Unfortunately, given the three-year-old purchase date of the throw, we were unable to offer additional remedies beyond those already conveyed to you.
In an effort to extend goodwill, we were prepared to send you a new controller. However, you've informed us that you've already made a controller purchase. Consequently, we processed a refund for the purchase amount for that controller.
We sincerely apologise for not being able to provide the desired outcome in this particular situation.
Kind Regards,
Emma
Linda Rice
Verified Buyer
Customer service dealt quickly with my query and gave solution. Impressed with service.
Caroline McNamara
Verified Buyer
Had a problem with cable/remote. Contacted cosihome and a new one received within days. Toasty under my throw again!
Emily Syme
Verified Buyer
Always a quick, friendly and helpful response from customer service team. Excellent company.
Julie Derham
Verified Buyer
Very helpful thanks uiu
Carlos Harris
Verified Buyer
Fast and efficient response. Problem solved adequately.
Craig Weddle
Verified Buyer
Great customer service and very quick response. Excellent product
About Cosi Home UK
At Cosi Home UK, we believe that your home should be a reflection of your unique style and personality. Our mission is to provide you with beautifully designed, high-quality products that enhance your living space and create a warm, inviting atmosphere.
We specialize in a curated selection of home decor items, furniture, and accessories that blend modern aesthetics with timeless elegance. Each piece is thoughtfully chosen to ensure it meets our high standards of quality and craftsmanship.
Whether you're looking to refresh a single room or transform your entire home, our diverse range of products offers something for everyone. From cozy textiles to stunning statement pieces, we’re here to help you create a home that you love.
Explore our collections and let us inspire you to make your home a true sanctuary. At Cosi Home UK, we’re dedicated to turning your house into a home.
Visit Website
We specialize in a curated selection of home decor items, furniture, and accessories that blend modern aesthetics with timeless elegance. Each piece is thoughtfully chosen to ensure it meets our high standards of quality and craftsmanship.
Whether you're looking to refresh a single room or transform your entire home, our diverse range of products offers something for everyone. From cozy textiles to stunning statement pieces, we’re here to help you create a home that you love.
Explore our collections and let us inspire you to make your home a true sanctuary. At Cosi Home UK, we’re dedicated to turning your house into a home.
Cosi Home UK is a Verified Merchant
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