Easy application process, quick response, payment options are explained well. Very happy with EDvestinU

it was a very easy process and EDvestinU was helpful the whole time.

Excellent service

The process was a bit confusing. When we were missing information it wasn't clear what we were missing - that said customer service was very helpful.

This was an incredibly painful experience. I think you are literally the most difficult business I have ever had to deal with.

It took my daughter 3 or 4 tries to send her driver's license. The failed times, the software accepted the upload, only for us to find out later that "something went wrong". No explanation, no idea how to fix it, not even any notification at the time it failed. All we got was a message a few days later that we still needed to supply documentation, and when we logged on to the website, we THEN saw that she still needed to supply ID.

She eventually figured out how to send you something that you'd accept for ID after calling on the phone (more than once, I believe). You at least answered the phone, which is good.

Then, just after she managed to send an ID that you'd accept, you cancelled the application because it was taking too long, and we had to start over. ("Start over" is a bit too strong, because we were able to import most of the data from the previous application, which was helpful.)

We finally finished the application. I got two emails within five minutes of each other. One said "We're ready to disburse!" The other said "You need to fix something on the application." Well, which is it? Are you ready to disburse, or not? The answer was no, you were not - not until I fixed whatever it was.

So in summary, it's mainly about feedback. Feedback should be fast. If something failed, tell us then, and tell us why it failed, and how to fix it. Don't tell us some days later when you send a periodic update.

And, feedback should be consistent. Don't tell me yes and no in two emails five minutes apart.

It was such a welcome change to work with EDvestinU. It was easy to get in touch with someone on the phone when I had questions and they were extremely helpful. They were patient, kind, informative and friendly.

The loan application was simple and everything went smoothly. Over all, the entire process was less stressful than I imagined it would be.

Their customer service was great. They answered our questions respectfully and in a timely manner.

it was a very easy process and very helpful customer service

The process of applying was simple and painless. The turn around time to get approved and receive funds however took longer than expected. I had to make a payment out of pocket before the funds we received by the school, but after that, everything was smooth sailing.

It's a good opportunity to help more people in need

Great experience

Loan repayment is easy.

Process was quick and customer device was helpful when I reached out.

The online process was incredibly simple and EdvestinU stayed in constant touch throughout the steps to our loan. It was efficient and reassuring at all times - and best of all we secured a great rate. EDvestinU saved our student’s final year of college. thank you!

Very good and easy company to deal with.

easy application process

People were nice and explained everything in a professional manner

They always respond so fast and are always ready to help!

No hassle service! Competitive rates! Kept informed every step of the process! 5 stars!