Haven't had it very long but satisfied so far

Not only did it work beautifully, all staff in contact with are very curtious, knowledgable and professional.
Thank you.

I have used it for years and I am glad to have it… just in case!

Good

I had misplaced my lock box because I hadn't originally used it, but decided recently that I should. The person who helped me was absolutely wonderful--thoughtful and helpful in every way. The box arrived within a couple of days and is well constructed with good instructions for its use. Thank you!

Easy to set up, button is lightweight, so far so good 😊

I haven't had any time to get it up and running.

New device is easily set off by botton being raised a bit.

I asked for help to get logged into my phone app and the agent said she wasn’t able to help me with that but she would put in an order for non-emergency help. It has now been over 2 weeks and to date, no one has contacted me at all. I’m quite disappointed as my family is not able to get on either. Would love to have someone reach out to be as requested.

I bought the smart watch for a family member but before the watch came the family member passed away. When I ordered the watch I asked if it didn't work for him could I send it back and was told "No problem just call and we will take it back". When I called the first thing was I was told the warranty was over and I had to keep the watch. Interesting warranty, I didn't even have it yet (14 days warranty, they don't trust their own product very much). They relented on that and gave me a return number. When I bought it they processed my card while we were on the phone but when it came time for the credit it was 3 to 4 weeks before it would be credited but when I call after 4 weeks it was 4 to 5 weeks then the next time it was 6 weeks. I could not get any where with them until I put a dispute in on my card for the charge and then there was no problem getting to it. But they charged my $50.00 because I didn't open it and program it for a dead person. If they are this bad for this what do you think their monitoring service is worth. There are a lot of good companies out there find one of them.

I bought the smart watch for a family member but before the watch came the family member passed away. When I ordered the watch I asked if it didn't work for him could I send it back and was told "No problem just call and we will take it back". When I called the first thing was I was told the warranty was over and I had to keep the watch. Interesting warranty, I didn't even have it yet (14 days warranty, they don't trust their own product very much). They relented on that and gave me a return number. When I bought it they processed my card while we were on the phone but when it came time for the credit it was 3 to 4 weeks before it would be credited but when I call after 4 weeks it was 4 to 5 weeks then the next time it was 6 weeks. I could not get any where with them until I put a dispute in on my card for the charge and then there was no problem getting to it. But they charged my $50.00 because I didn't open it and program it for a dead person. If they are this bad for this what do you think their monitoring service is worth. There are a lot of good companies out there find one of them.

Testing it went well and the customer service is excellent. It's for my elderly parents.

I called in to do a test and was asked to hold. I waited for a few minutes and was cut off. So I called again and it was answered promptly. I hung up, pushed the alert button and the speaker elicited loud noises. So I waited for a rep to come on to give more information but there was silence. I called back again and the rep told me that I was given the wrong test and to try again. This time it worked. Reps were very nice and polite but as described above there needs to be improvement

I spoke with a customer service representative and asked for confirmation that all of my information was received and entered into the system including my 3 contacts and their phone numbers and that I had a lock box on my door with a pass code. She verified everything and we tested the device so now I am using my it wherever I go. It gives me a level of comfort that I didn’t have before. I can contact Medical Care Alert wherever I am and get help if I need it. My thanks to the person who helped me.

This device was purchased for my sister which has not yet fully ulitized all the features.

Simple, easy to follow set up and test instructions. Device performs, as advertised. Excellent customer service. - Thanks

Totally fantastic people working at Medical Care Alert.

Since I plan to be away for several days I wanted to be able to know that if hubby falls someone will be able to help. This makes our family more comfortable in planning our trip. So far he has done very well with no problems. Very friendly and courteous staff too😀

Still haven’t received the device. So much for the 2-3 business days. I made a trip to my moms to set it all up for her and now I have to return home without getting that done. USPS is so unreliable, not sure why you would use them for delivery of a potentially life-saving item.

Have abasement apt. I cannot charge the watch down here. It has to be up stairs. It does not stay charged very long. Seems like it is on the charger more than my arm