Medical Care Alert https://www.medicalcarealert.com Health & Medical
4.7 From 1 to 5
Overall Ratings
5 Stars
1734
4 Stars
265
3 Stars
112
2 Stars
11
1 Star
53
Reviews 2175
Recommend 10 / 10
TrustScore 9.49 / 10
PEGGY J
Jun 12, 2025
Verified Buyer
HOME MXD Medical Alert Button Wrist Band
The button is better because it doesn't ban against things when leaning over. also, if i had thought about the pendant strangling or killing me, i would have started with the wristband . It is better and it dries fast from the shower.
JOSEPH S
Jun 05, 2025
Verified Buyer
HOME & AWAY MINI GPS Medical Alert System
my brother who I am his carfegiver, lost his alert. They replaced it fast
Response from Medical Care Alert
Jun 30, 2025
Thank you for taking the time to share your experience with us! We're glad to hear that we were able to quickly replace your brother's alert. Providing prompt service is important to us, especially when it comes to the well-being of our customers and their caregivers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us!
CONI S
May 31, 2025
feeling safe.
Verified Buyer
HOME & AWAY FLEX GPS Medical Alert System
I'm a fall risk..
have been for 30 years.
thought I have phone, can call ems
well.. you need to be able to give them your location..
if serious problem can you find your phone or speak to someone to help you?
with fall/ gps..they know where you are..
if you can't identify or speak thenot only call HELP.. but also notifies your realities that you have fallen...
and where you can get information where your at...
Sorry. it took me so long to accept help incase I needed it.
and for less than a dollar a day, but no.contract..
EXCEPTIONAL
Response from Medical Care Alert
Jun 05, 2025
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are glad to hear that you found the solution beneficial for your needs. We understand how important it is for individuals at risk of falls to have reliable support and access to emergency services. Your points about the importance of being able to communicate your location and the added peace of mind that comes from having a system in place are incredibly valuable. We’re thrilled that you’ve chosen to accept help and that our service is providing you with the reassurance you deserve. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you!
DORIS M
May 31, 2025
DmcC Review
Verified Buyer
HOME & AWAY FLEX GPS Medical Alert System
Mom liked the new round cord better on the new medical alert. She thinks it binds or catches less in her clothing and neck movements. The case color black is harder for her to see. The lights are very small, yet she got used to them. Seems to have less than a two day charge. You asked.
Response from Medical Care Alert
Jun 05, 2025
Thank you for taking the time to share your feedback about the new medical alert device! We’re glad to hear that your mom prefers the round cord and finds it more comfortable. Comfort is a top priority for us, and it’s great to know that the design is working well for her. We appreciate your input regarding the case color and the visibility of the lights. We continuously strive to improve our products, and your observations will help us in that process. Regarding the battery life, we recommend keeping the device charged regularly to ensure optimal performance. If you have any further questions or suggestions, please feel free to reach out. Thank you once again for your valuable feedback!
JENNIGAIL A
May 30, 2025
lockbox
Verified Buyer
Lockbox EMS Key Storage
I had to use lock box as I locked myself out of house. It was a great help knowing I didn’t need a locksmith
Response from Medical Care Alert
Jun 05, 2025
Thank you so much for sharing your experience with us! We're glad to hear that our lock box came to your rescue when you found yourself locked out of your house. It’s always our goal to provide convenient solutions for our clients, and we're pleased that we could assist you in avoiding the need for a locksmith. If you ever need our services again or have any questions, don’t hesitate to reach out. We're here to help!
PATRICIA M
May 28, 2025
Verified Buyer
HOME & AWAY MINI GPS Medical Alert System
The device is good. The lanyard is NOT. It rather easily comes apart, where the little cylindrical ends connect,and then the device falls off. It has come off and wound up in my clothing, but one time it fell onto the floor. This was at home, so I got it easily, but this could happen somewhere public and crowded, where I might not be able to get it. I've got it on the lanyard, tucked in my bra in case it becomes detached.

I have a wider flat lanyard from you, but I couldn't figure out how to attach that one.

Another problem: when I lightly brush against the device, this VERY LOUD voice comes on announcing the time and battery charge. If I push against it more firmly, the voice comes on again WAY TOO LOUD. Is there any way to turn the volume down, or shut it off? This is very embarrassing for me, annoying to others around if I'm out, say in the library or the store or the gym.

Thank you.
Response from Medical Care Alert
Jun 05, 2025
Thank you for taking the time to share your feedback regarding your recent experience with our device and lanyard. We’re glad to hear that you find the device itself to be good; however, we sincerely apologize for the issues you’ve encountered with the lanyard and the voice alerts. We understand how frustrating it can be when the lanyard does not perform as expected, especially with the risk of losing the device in public settings. Your safety and satisfaction are our top priorities, and we will definitely look into improving the design of the lanyard to ensure it is more secure. Regarding the difficulty you experienced with the wider flat lanyard, we appreciate your feedback and would be happy to provide you with detailed instructions or a tutorial to help you attach it properly. Please feel free to reach out to our customer service team for assistance at 877-913-3680. We've also sent you a replacement lanyard to try out. As for the voice announcements, we recognize that this feature can be disruptive, and we are actively exploring ways to adjust the sensitivity settings to better suit your preferences. Your insights are invaluable to us, and we are committed to making improvements based on your experience. If you have any further suggestions or if there’s anything else we can assist you with, please don’t hesitate to reach out 877-913-3680
DARLENE D
May 27, 2025
Verified Buyer
MCA - Misc Product Feature
I like that this device contacts you in any state but I have had some problems and your customer service could have been better and more informed. you have to realize that most of the people using your device are elderly or disabled.
Response from Medical Care Alert
May 27, 2025
Thank you for taking the time to share your feedback. We’re glad to hear that you appreciate the device's ability to keep you connected, but we’re truly sorry to learn that you’ve experienced issues and that our customer service did not meet your expectations. We understand that many of our users rely on our devices for peace of mind, and we strive to provide the best support possible, especially for those who may be elderly or disabled. Your insights are invaluable, and we will take your comments to heart as we work to improve our customer service training and resources. We are reviewing our instructions for replacing the lanyard on the device you have and will work to make it easier to do - your feedback is helpful and will make it better for everyone going forward.
RICHARD F
May 25, 2025
Verified Buyer
Senior Smart Watch With GPS (Subscription & Hardware)
Our family purchased the Smartwatch for my Mom as she is getting older and living in a large 4 bedroom house with the steps to the bedroom. She is very happy with the watch and has the comfort knowing she can call for help if she falls. The rep we worked with (Debbie) was very helpful guiding me through the Smartwatch features and next steps on registration. The watch came in a few days along with paperwork to get started. The whole process was very streamlined.
Response from Medical Care Alert
May 27, 2025
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your mom is enjoying her new SmartWatch PRO and that it provides her with an added sense of security in her home. It’s great to know that Debbie was able to assist you effectively and make the sign up process smooth and easy. We strive to provide our customers with not only quality products but also excellent service, and it’s rewarding to hear that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your kind words, and we wish your mom many happy and safe moments with her smartwatch!
ROSE M
May 16, 2025
Verified Buyer
HOME & AWAY FLEX GPS Medical Alert System
Like the size of the devic. Don’t like wearing a blinking, blue light.
Response from Medical Care Alert
May 16, 2025
Thank you for taking the time to share your feedback with us! We're glad to hear that you like the size of the device. We understand that the blinking blue light can be a concern for some users. Your input is invaluable, and we will certainly take it into consideration for future improvements. If you have any other suggestions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support!
ROSEMARY R
May 05, 2025
Verified Buyer
HOME & AWAY FLEX GPS Medical Alert System
This is an excellent device to help anyone who is in need of services at home and lives alone. It’s simple compact and does what it’s supposed to do. I would recommend this device very highly.I’m
Response from Medical Care Alert
May 06, 2025
Thank you so much for your wonderful review! We're thrilled to hear that our device has made a positive impact on your life and that you find it simple and effective. Your recommendation means a lot to us, and it’s great to know that it’s meeting your needs at home. If you have any further feedback or suggestions, please feel free to share. We’re always here to help!
PRISCILLA K
May 04, 2025
Verified Buyer
Senior Smart Watch With GPS (Subscription & Hardware)
The watch had some nice features. However, it was very unwieldy, way too thick. The strap fit my wrist but the bulk of the watch was awful. I’m sure with all the new technology, Apple would be able to incorporate your alarm system into the Smart Watch or something similar.
Response from Medical Care Alert
May 06, 2025
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated some of the features of the watch. We understand that the size can be a concern for some users, and we appreciate your input on this. Your suggestion about incorporating the alarm system into the smartwatch is valuable, and we will certainly pass it along to our design team for consideration in future iterations. We always strive to improve our products based on customer feedback, so thank you for helping us enhance the experience for everyone. If you have any other thoughts or questions, please feel free to reach out!
BRUCE M
Apr 28, 2025
Verified Buyer
HOME Emergency Medical Alert System
Easy to install/use. Had an early “false alarm” and system worked well.
Response from Medical Care Alert
Apr 29, 2025
Thank you so much for your positive review! We're thrilled to hear that you found our HOME Medical Care Alert system easy to install and use. It's great to know that the system performed well during the initial test. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your feedback and support!
JAYNE K
Apr 27, 2025
“My Review”
Verified Buyer
Senior Smart Watch With GPS (Subscription & Hardware)
I think it’s very nice so far. I wear it and I’m delighted to see how nice it lights up in the dark so I can see what time it is and also how much battery power I have before charging it. I haven’t had to press the black button because I haven’t fallen or had any other kind of emergency which I’m glad for, but I believe this watch will come through for me if I do. I like how friendly your people are when I had to call for help setting it up when it came. That impressed me a lot. This seems to be an excellent company and a very good product for senior citizens to have so I gave it 4 stars!!
Response from Medical Care Alert
Apr 29, 2025
Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying your Smart Watch and that it meets your needs, especially its visibility in the dark and the battery monitoring feature. It's great to know that our customer service team made a positive impression while assisting you with the setup. Your feedback is incredibly valuable to us, and we are committed to providing excellent products for our customers, especially seniors. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and hope to earn that fifth star from you next time!
SHEILA S
Apr 10, 2025
Verified Buyer
HOME Fall Detection Pendant for HOME-MXD or HOME-LTE
I think it is excellent. There ,for me, is one big drawback. I am afraid if I wear it in the shower and the alarm goes off in two rooms away, I won't hear it and people will come to the house, thinking I am in need when I am not. It is very upsetting.
Response from Medical Care Alert
Apr 29, 2025
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you find our HOME Medical Care Alert system to be excellent! However, we understand your concern regarding the alarm's audibility while in the shower. Your safety and peace of mind are our top priorities. To address your concern, you could try placing the wearable button in a location where you shower where you can still reach it, but won't bump it accidentally. Also, remember that if we receive your signal but don't speak with you over the device we will call your cell phone and/or home phone to verify if you need help before we would dispatch. We’re always looking for ways to improve our products, and your input is invaluable in helping us achieve that. If you have any further questions or suggestions, please feel free to reach out. We appreciate your support and hope to provide you with a solution that works for you. 877-913-3680
TINA S
Apr 07, 2025
Verified Buyer
HOME Emergency Medical Alert System
Only had it 2 days and my Dad fell..this button is a true lifesaver
Response from Medical Care Alert
Apr 07, 2025
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that his HOME Medical Care Alert system has already proven to be a lifesaver for your dad. His safety is our top priority, and we're glad to know that his medical alert button provided the support he needed during such a challenging moment. If you have any further questions or need assistance, please don’t hesitate to reach out. Wishing you and your family all the best!
ARLINE H
Apr 06, 2025
Verified Buyer
HOME Emergency Medical Alert System
I like wearing a bracelet then a necklace thank u
Response from Medical Care Alert
Apr 06, 2025
Thank you so much for your kind review! We're thrilled to hear that you enjoy wearing your medical alert bracelet button. If you ever have any questions or need assistance, feel free to reach out.
JAN B
Mar 31, 2025
watch
Verified Buyer
Senior Smart Watch With GPS (One-Time Purchase - 14 Day Return Policy) REQUIRED - Requires Subscription
Can't really leave a review, my wrists have so much arthritis that it just hurt too bad to wear it.
PAULETTE A
Mar 26, 2025
looks good, feels good
Verified Buyer
Senior Smart Watch With GPS (Subscription & Hardware)
I feel safer with the watch
Response from Medical Care Alert
Apr 07, 2025
We're thrilled to hear that you feel safer with your smart watch. Your peace of mind is our top priority, and it’s wonderful to know that our smart watch is making a difference in your life. If you have any further feedback or questions, please don’t hesitate to reach out. We appreciate your support and thank you so much for your positive review!
LORETTA G
Mar 21, 2025
Verified Buyer
HOME Emergency Medical Alert System
It is operating as expected.
Response from Medical Care Alert
Apr 06, 2025
Thank you for your feedback! We're glad to hear that everything is operating as expected. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support!
DEBRA K
Mar 20, 2025
Verified Buyer
HOME & AWAY FLEX GPS Medical Alert System
So far ok. Havent had it long.
Response from Medical Care Alert
Mar 20, 2025
Thank you for your feedback! We're glad to hear that you're finding it okay so far. If you have any questions or need assistance as you continue to use the product, please don't hesitate to reach out. We appreciate your support and hope you have a great experience moving forward!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!

Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:

Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.

All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
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Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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