2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
Patricia M
Verified Buyer
The representative that I spoke with was patient, calm and friendly. Couldn't have been more helpful. Everything has moved along like clockwork.
Response from Medical Care Alert
Sep 09, 2021
Thanks so much for sharing your experience with us - we appreciate it! Please remember to test your system regularly, and call Customer Service if you need anything at 877-913-3680. Thanks!
Jeffrey R
Verified Buyer
there is nothing wrong with the product but an aging parent who doesn't like new things. she claims she can't hear the caller or the ring once the product is activated. A case of selective hearing I am sure.
Response from Medical Care Alert
Sep 07, 2021
Thanks for your note - we appreciate your feedback. The HOME system your mom has is really loud - when she presses the button it emits a loud signal, then says "CALLING FOR HELP, CALLING FOR HELP". We send these units out at 100% volume. However, I have literally had people stand right next to it and say they can't hear it, only to find out they don't have their hearing aids in! :) Rest assured that if you mom presses the button, we will always dispatch help even if we don't make voice contact with her. Please call Customer Service at 877-913-3680 if you have any questions, or want to make any changes to her notification/dispatch plan.
Jimmy F
Verified Buyer
Great product and service
Shirley C
Verified Buyer
Very easy to install.
Gail E
Verified Buyer
Wonderful staff. Always knowledgeable and helpful. I appreciate them.
Marilyn R
Verified Buyer
Customer service excellent
Kerry E
Verified Buyer
It's good 👍 but when power goes out it not battery back up over than that it's good
Response from Medical Care Alert
Aug 23, 2021
Hi - thanks for your note. Actually, your system does have a 24 hour battery backup built in. So if you lose power, the system is still able to call our emergency response center for the next 24 hours. Please call customer service at 877-913-3680 if you have any questions!
Debra W
Verified Buyer
I know that your system works--I have accidentally sent an alert twice since I started using the device earlier this week. I didn't think that I hit the button, but apparently it takes very little pressure to set it off. Is there a way that I can turn off the alarm on my device before everybody comes running?
Response from Medical Care Alert
Aug 20, 2021
Hi - you can cancel an alarm signal by pressing the black "Reset" button on the back of your console. We'll have someone from Customer Service reach out to you to explain how that works. Thanks!
Geraldine F
Verified Buyer
the emergency medical form is helpful
Robert J
Verified Buyer
spoke to debbie-she was great however i have not received my device
Response from Medical Care Alert
Aug 19, 2021
Hi - we show your system was delivered on 8.14.21 and may be in the mail room. Our customer service team will call you to follow up. Thanks!
Linda J
Verified Buyer
Easy set up! Thank you!
Jacqueline T
Verified Buyer
Very good support, product very easy to use.
William E
Verified Buyer
Agent was very helpful
Kellie
Verified Buyer
My experience so far has been great. I had to exchange my unit for something else and my operator made it very easy.
Teri S
Verified Buyer
Amazingly fast professional service. Highly recommend. Such a sense of relief knowing my parents have this service.
Phillip K
Verified Buyer
The service and response times have been excellent. The cancellation procedures and refund policies are exorbitant and unreasonable. You are taking advantage of people when they have no recourse.
Joy D
Verified Buyer
Very helpful and knowledgeable about the products.
Della M
Verified Buyer
The staff is awesome, every time I needed them they were quick to respond and get answers to all my questions!
Elizabeth H
Verified Buyer
Having the equipment gave me peace of mind while I was alone. Worked perfectly! Great product and representatives!
Patricia F
Verified Buyer
Just trying to get set up & been on hold for 15 min. Not impressed!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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