2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
Jennifer A
Verified Buyer
I'm 74 yrs ole man, just got my first SMART phone and can't understand how to use it. So, when my wife got her new Medical Care Alert, I tried and tried to install the tracking applications and FAILED, so I'll called for HELP myself. Fortunately, the Med Alert person had a TON of patients and slowly but surely, step by step, helped me load the Application and get signed.....THANKS MCA, I don't think my simple little mind could have done it without you!!
George G
Verified Buyer
Works very well
Charles T
Verified Buyer
Very easy setup with clear instructions
Corrine S
Verified Buyer
t`s too soon.
David B
Verified Buyer
We were very plesaed with the responsiveness.
Virginia Z
Verified Buyer
Very polite. Sent me the info I needed promptly
Lori P
Verified Buyer
The process was mostly smooth, easy and simple. The unit took only a few days to arrive. Setting up the unit and testing it was easy and well explained.
My only concern is the payment options noted on the site are different than what is offered when you call. Monthly option not being available to new customers should be in bold and explained better. I may have missed it and if so, that says it should stick out that only quarterly and yearly payment options are available for first timers. The customer service call also dropped twice.. First time I called and was put on hold the call dropped. Then while we were chatting the call dropped again. Probably not a good sign for an emergency service. Overall though the experience has been good. Thank you.
My only concern is the payment options noted on the site are different than what is offered when you call. Monthly option not being available to new customers should be in bold and explained better. I may have missed it and if so, that says it should stick out that only quarterly and yearly payment options are available for first timers. The customer service call also dropped twice.. First time I called and was put on hold the call dropped. Then while we were chatting the call dropped again. Probably not a good sign for an emergency service. Overall though the experience has been good. Thank you.
Ann M
Verified Buyer
much too brief for a review
Patricia A
Verified Buyer
Very personal, friendly and answered all my question.
KennyDeen Q
Verified Buyer
Signing up was so easy. We received & installed within a week. Hopefully we will not use your service but we now have peace of mind. That’s more than worth the yearly cost.
Ginger B
Verified Buyer
Very friendly person helped me pay my bill with credit card! Thanks, Ginger
Larry A
Verified Buyer
your customer service was very good, thank you
Sharon Y
Verified Buyer
Bryan was very friendly and helpful answering all of my questions He was not pushy and gave us time to consider our purchase. I appreciate his time and I appreciate this product! The video and instructions were thorough and easy to understand. My 85 year old mother was able to set up the Ultra device by herself. Thank you Medical Care Alert!
Olivia R
Verified Buyer
We're very happy with the level of service we received.
Pamela J
Verified Buyer
My questions are always answered in a very informative manner.
Mark G
Verified Buyer
My situation was handled in good time.
Billie A
Verified Buyer
Customer service is excellent. All the people I’ve spoken with seem to truly care about providing the best service possible.
Robert J
Verified Buyer
My father seems to be happy with the Medical Alert . A true comfort with him . Thank you
Helen O
Verified Buyer
Everyone we have talked to has been so helpful. The only negative was the amount of errors in the information that was recorded, especially in the home phone number.
Getting issues resolved however was very easy.
Getting issues resolved however was very easy.
Suzanne
Verified Buyer
The staff was very helpful in helping my granddaughter get this unit set up for us.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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