2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
Sheila R
Verified Buyer
I did and it does not show
John M
Verified Buyer
Polite and helpful
Margaret K
Verified Buyer
Too many false alarms.
Ann G
Verified Buyer
My experience with medical care alert has been wonderful during the past year and a half. I subscribed to it for a friend, who is deaf. She had several falls during the course of the past 18 months and her bracelet always resulted in getting the help needed, despite her inability to vocally ask for it. The alerts were always relayed to me and emergency responders dispatched immediately when needed. The medics transported her to the hospital where she got care until her passing. As a result, we no longer need the service, but will be forever thankful for the assistance received. Having the medical care alert bracelet allowed me to know that my friend had access to assistance day or night and that your response would be immediate. That gave us peace of mind and allowed Dorothy to remain living independently, which was her greatest desire. Thanks to all!
Gwendolyn R
Verified Buyer
It was a good experience. No problems in setting the system up. Contacts were friendly and helpful.
Laurie N
Verified Buyer
Very pleased with the service provided.
Stephen W
Verified Buyer
This was a great experience with this company. They were always quick and professional to respond to emergencies.
Doris C
Verified Buyer
Happy to have this system for my mom!
Lisa A
Verified Buyer
Great service!
Karen O
Verified Buyer
Excellent service. Returned unit. Now waiting for refund.
My husband died.
My husband died.
Deidri A
Verified Buyer
always concern when medical alert doesn’t receive signal however it was due to no power because of a Hurricane
Response from Medical Care Alert
Oct 05, 2020
Hi - The HOME system you have uses your landline home phone line and has a 72 hour battery backup in the event of a power loss. If you would like, we can upgrade you to a cellular HOME system for just $5/month more. That way if you lose power, the battery backup will kick in and you'll be able to get help via the cellular connection. Please call us at 877-913-3680 if you'd like to swap your system for a cellular based HOME system. Thanks!
Janet A
Verified Buyer
always there when we call
Janet C
Verified Buyer
The lack of demo videos of the Home & Yard device meant we had to order & test it. We returned it, unaware when placing the order there would be a restocking fee.
Nancy G
Verified Buyer
Always very pleasant and helpful when dealing with you.
Kathy K
Verified Buyer
The young man who helped me set up my Mom’s replacement equipment was a saint! He was so patient with me. I’m not the sharpest knife in the drawer when it comes to stuff like that! Anyway, finally got it going and just as we did, I accidentally disconnected us without thanking him! I was running late for an appointment so I didn’t call back to thank him and then it just slipped my mind later. I’m not sure but I think his name was Fred. I would appreciate it if you could pass on to him my sincere thanks for his help that day. I have said from the beginning that your customer service is second to none and that’s why I recommend your company any time the subject of this type of service comes up. Sincerely, Kathy Koontz
Robert
Verified Buyer
Lori is a pleasure to work with. Very congenial
Mitchell T
Verified Buyer
Your representative was professional, knowledgeable, courteous and very helpful.
Bonny B
Verified Buyer
We weren’t able to use your service....but your kindness in helping us was 5star..❣️❣️
Joan C
Verified Buyer
So far we have been very pleased, it’s going on 2 weeks now.
We plan on testing the devices weekly and did the first one this week...it went well. It gives us peace of mind as my mom is 91 and has had 3 falls recently.
I do think however that the customer service hours should be extended. We are on the west coast and there is a three hour
difference.
We plan on testing the devices weekly and did the first one this week...it went well. It gives us peace of mind as my mom is 91 and has had 3 falls recently.
I do think however that the customer service hours should be extended. We are on the west coast and there is a three hour
difference.
William G
Verified Buyer
I was hesitate in getting the system because I had some problems a few years back with another company but everything has worked out fine so far.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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