2345
Reviews
Reviews
2345
Recommend
10 / 10
TrustScore
9.7 / 10
Melford R
Verified Buyer
Extremely helpful associate that helped us exchange one system for another. Very friendly and patient. Thank you.
Shirley A
Verified Buyer
Very satisfied... Thank you for all your help! Sincerely, Donna (Shirley's daughter.)
Daniel K
Verified Buyer
During the process of ordering my medical care alert, I made a mistake in my email address. When I could not figure out how to correct it myself, I contacted medical care alert via email. I was surprised that within 10 minutes I received a call and the representative was extremely friendly and helpful. She corrected my email as we were on the phone and when I hung up the change was already made. I have also contacted your company by phone and found a similar experience. I would say your customer service ranks at the top.
Response from Medical Care Alert
Aug 05, 2020
Thanks for your terrific feedback - we really appreciate it! Remember to test your system regularly!
Joseph S
Verified Buyer
very good system, plus customer service is very good
Linda S
Verified Buyer
I believe I spoke with Toni. She was helpful, friendly and we got my changes done efficiently.
Ernie L
Verified Buyer
I am extremely disappointed and quite honestly angry because the Alert devices I purchased were not operational at all. My father, 85 years young, fell at his residence on Thursday morning (7/16), and was not able to contact anyone. Fortunately, his visiting nurse walked in shortly after his fall and she contacted me right away.
I called your customer service line, and with the help of your phone agent, we were able to sync up the devises so that they now work correctly. I was told initially when I purchased the devices that they were "ready to go" upon their delivery.
Not true, and this is absolutely, positively and inexcusably unacceptable and wrong. This "error" could have been fatal for my father if his nurse had not arrived when she did.
I expect a phone call from your management regarding this incident.
Ernie Lombardi
904-316-4209
lombardiernie@gmail.com
I called your customer service line, and with the help of your phone agent, we were able to sync up the devises so that they now work correctly. I was told initially when I purchased the devices that they were "ready to go" upon their delivery.
Not true, and this is absolutely, positively and inexcusably unacceptable and wrong. This "error" could have been fatal for my father if his nurse had not arrived when she did.
I expect a phone call from your management regarding this incident.
Ernie Lombardi
904-316-4209
lombardiernie@gmail.com
Katharine E
Verified Buyer
Medical Alert program provides a
feeling that I can live alone and get help
if I fall, have a heart attack or stroke or
other medical problem.
feeling that I can live alone and get help
if I fall, have a heart attack or stroke or
other medical problem.
Sandra A
Verified Buyer
No issues. All went well.
Aubrey W
Verified Buyer
Easy to purchase and install
Cathy F
Verified Buyer
Very good customer service.
Jacalyn L
Verified Buyer
I recently purchased a MCA Elite pendant for my mother. I was very, very impressed with the level of knowlege displayed by the sales rep, Debbie, and with her patience and willingness to answer all my questions thoroughly and thoughtfully.
Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!
Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!
Patricia A
Verified Buyer
Excellent Service; Recommend to all my friends that have elderly parents trying to stay at home
Response from Medical Care Alert
Jul 07, 2020
Thank you for your awesome feedback - we really appreciate it! Remember with our "friends and family" program both you and your referrals each get one free month of service...we truly appreciate your business and your referrals!
Rose L
Verified Buyer
I was very happy with your service and working with your personnel was a pleasure.
Response from Medical Care Alert
Jul 07, 2020
We shared your comments with the entire team - such a great way to start a Monday morning! Thank you for sharing!
Tammy B
Verified Buyer
It's really nice & we love it! Thank you
Response from Medical Care Alert
Jul 07, 2020
Awesome! Please let our Customer Service team know if you need anything - thanks!
Tawanna B
Verified Buyer
0
Joanna P
Verified Buyer
Very not ice and informative
Andrew G
Verified Buyer
The test was successful. Thank you
Rick H
Verified Buyer
VERY EASY TO ORDER AND MY QUESTIONS WERE ANSWERED
Rose A
Verified Buyer
The customer service person was very good about giving me my options and making sure we had a new system for my mom as soon as possible. Very friendly and informative.
Connie K
Verified Buyer
Debbie provided excellent customer service. She answered all of my questions and provided a detailed description of the product and how it works. She put me at ease and supported me through the process.
Response from Medical Care Alert
Jun 18, 2020
Thanks for your feedback on your experience with Debbie! She works hard to take great care of all her clients!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Visit Website
Learn more about our affordable medical alert systems today at 1-855-272-1010 or click one of the links below:
- In-home HOME Medical Care Alert system - works in and around your home, for folks who just need protection at home
- Mobile HOME & AWAY GPS Medical Care Alert system - works at home and away from home in all 50 states, goes everywhere you go with GPS tracking
- Sporty SmartWatch PRO Medical Care Alert system - smart watch with GPS goes everywhere you go with GPS tracking
Add AutoFALL Automatic Fall Detection to any of our systems for just $10/month more.
All systems include 24/7 monitoring by EMT/EMD certified agents, based in the USA in our secure, supervised monitoring centers.
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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