1658
Reviews
Reviews
1658
Recommend
9 / 10
TrustScore
9.29 / 10
Scott W
Verified Buyer
Great product and service. Would buy other products in the future
Response from Hardwood Lumber Company
Apr 11, 2025
Thank you so much for your review! We're so glad to hear that you enjoyed our product and service. We look forward to serving you again in the future!
Penny M
Verified Buyer
White oak stair treads were beautiful
Response from Hardwood Lumber Company
Apr 11, 2025
Thank you for your wonderful review! We're glad to hear that you loved the white oak stair treads. We hope to serve you again in the future!
Julie M
Verified Buyer
The site made ordering easy. I only had one question prior to ordering and their customer service answered it without hesitation.
Response from Hardwood Lumber Company
Apr 10, 2025
Thank you for your kind words! We're thrilled to hear that you found our ordering process easy and that our customer service team was able to assist you promptly. Your satisfaction is our priority, and we look forward to serving you again!
Annie G
Verified Buyer
Very happy with my countertop exactly as hoped for. Will order again
Response from Hardwood Lumber Company
Apr 10, 2025
Thank you so much for your wonderful review! We're thrilled to hear that you are happy with your countertop and that it met your expectations. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to serving you again in the future!
Steve B
Verified Buyer
Wonderful product
Response from Hardwood Lumber Company
Apr 10, 2025
Thank you so much for your kind words! We're thrilled to hear that you love our product. Your satisfaction means a lot to us!
Brian M
Verified Buyer
Just received the butcher block counter top and I couldn’t be happier. The order process was quick, easy and every detail accounted for. There was one question they had and I didn’t see the email right away and they contacted me several times to clarify before going ahead with my order. Good customer service. I was a little concerned what I would find when I opened the box because one corner of the box looked like it had been dropped on this corner but inside the box the top was completely encased in expansion foam. It makes a difference when a company takes the time to package something so well. And finally the butcher block itself… perfect!! I don’t know when I will be in the market for another one but when I am, I know where I will buy it.
Response from Hardwood Lumber Company
Apr 04, 2025
Thank you so much for your wonderful review! It's great to know that the order process met your expectations and that our customer service made a positive impact. We take great pride in our packaging, and it's reassuring to hear that the protective measures we put in place ensured your product arrived in perfect condition, despite the box looking a bit worse for wear. Thanks again for choosing us!
Joanne L
Verified Buyer
They had my order from over 5 years ago and could match my new order with it. I had purchased a table top and it has been amazing. Still beautiful these many years later and it gets hard use as a desk top.
Response from Hardwood Lumber Company
Apr 09, 2025
Thank you so much for your wonderful review! We're thrilled to hear that your table top has stood the test of time and continues to impress after all these years. It's great to know that we could match your new order with your previous one. We appreciate your loyalty and are here for any future needs you may have!
Gail B
Verified Buyer
Customer service was very helpful and we received the order in a timely manner. The product is very good quality and we enjoy working with Hardwood Lumber Company.
Response from Hardwood Lumber Company
Apr 01, 2025
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service and that you’re pleased with the quality of our products. We appreciate your support and look forward to working with you again!
Amy A
Verified Buyer
The product looks great but it did take much longer than estimated.
Response from Hardwood Lumber Company
Apr 04, 2025
Thanks for your feedback!
Kim E
Verified Buyer
Great product. Great communication. Great everything
Response from Hardwood Lumber Company
Apr 01, 2025
Thank you for the feedback! We're thrilled to hear that you had a great experience with our product and communication. Your satisfaction means a lot to us!
Christine D
Verified Buyer
The ordering process was fairly simple. If there was something confusing there was a way to get it explained on the website. I did not encounter any issues during the ordering process. I ordered a butcher block counter top. That was packaged well. Updated on the order via email.
Response from Hardwood Lumber Company
Apr 01, 2025
We're thrilled to hear that you found our ordering process simple and that our website provided the clarity you needed. It's great to know that your butcher block countertop arrived well-packaged and that you appreciated the order updates. Enjoy your new countertop!
bart s
Verified Buyer
Excellent desk top - Mahogany
Response from Hardwood Lumber Company
Apr 01, 2025
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you are enjoying your mahogany desk. We take great pride in our products, and it’s wonderful to know that it has met your expectations.
Scott A
Verified Buyer
Great company. Easy ordering. Always a reliable follow up with clarifications needed. Plan to use you again in the future.
Response from Hardwood Lumber Company
Apr 01, 2025
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our ordering process and follow-up. We hope to serving you again in the future!
Jeffrey E
Verified Buyer
Quality of the stair treads and risers was excellent. The color match was spot on. The finish was very good
Response from Hardwood Lumber Company
Mar 28, 2025
Thank you so much for your kind words! We're thrilled to hear that you are pleased with the quality, color match, and finish of our stair treads and risers. Your satisfaction is our top priority, and we appreciate your feedback!
Lee D
Verified Buyer
I’ve ordered from Hardwood Lumber Company 3x and each time the process and the product have been 5 stars!
Response from Hardwood Lumber Company
Mar 27, 2025
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you have consistently received 5-star service and products from Hardwood Lumber Company. Your satisfaction is our top priority, and it’s wonderful to know that we’ve met your expectations on multiple occasions.
Damien K
Verified Buyer
Will not use this supplier again. Shipment of product took months for step treads.
Response from Hardwood Lumber Company
Apr 02, 2025
We sincerely apologize for the delay and understand your frustration. Your feedback is important to us, and we are working to improve our shipping times. Thank you for bringing this to our attention.
LISA O
Verified Buyer
Excellent
Response from Hardwood Lumber Company
Mar 27, 2025
Thank you for your kind words! We're glad to hear you had a great experience. Your support means a lot to us!
TROY R
Verified Buyer
Fast delivery and awesome product
Response from Hardwood Lumber Company
Mar 27, 2025
Thank you for your feedback! We're glad to hear that you received your order quickly and that the product met your expectations. We appreciate your support and hope to serve you again in the future!
janice k
Verified Buyer
Excellent to deal with- easy ordering- glad I found the company
Response from Hardwood Lumber Company
Mar 27, 2025
Thank you for your positive remarks! We're pleased to hear that you had a smooth ordering experience and that you discovered our company. We look forward to serving you again in the future!
LAWRENCE F
Verified Buyer
I needed an item in a reasonable amount time, but waiting almost month to ship it, so far, not so good, not sure ow long it will take to get it 4
Best Regards
Larry
Best Regards
Larry
Response from Hardwood Lumber Company
Mar 25, 2025
I greatly apologize for the wait time with your order. It looks like your order was placed a little over a week ago and the estimated arrival date was April 2nd on your order confirmation but it should arrive within the next couple of days as it shipped out yesterday.
About Hardwood Lumber Company
In 1958, a seed was planted in Burton, Ohio. Through careful nurturing and meticulous attention to detail, the Hardwood Lumber Company gradually expanded from a small local sawmill into a renowned premium hardwood product manufacturer. Its operations extended beyond its initial boundaries, establishing a strong presence as a national producer of top-quality butcher block countertops, stair treads and risers, floating shelves, cutting boards, fine hand-made furniture, and custom cabinetry. Presently, the company has given rise to Hardwood Lumber Company, Mouldings One, and Sheoga Flooring and Paneling, Inc.
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Hardwood Lumber Company is a Verified Merchant
Questions? Contact Us
sales@hardwood-lumber.com
440-834-1891
7:00 am - 4:30 pm EST
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