1658
Reviews
Reviews
1658
Recommend
9 / 10
TrustScore
9.29 / 10
Larry S
Verified Buyer
Just what I needed to top my salvage drawer stack cabinet. I can fabricate this into a great hickory butcher block cabinet top.
Response from Hardwood Lumber Company
Mar 03, 2025
Thank you for sharing your thoughts! It sounds like you have a creative project ahead of you. We appreciate your feedback and hope the butcher block top turns out just as you envision.
Elio C
Verified Buyer
ordering was simple . I was kept up to date as to the progress of the order . E ,mails that i sent with questions were promptly answered . TOP NOTCH . highly recommended . THANKS !!
Response from Hardwood Lumber Company
Mar 03, 2025
Thank you so much for your kind words! We're so happy to hear that you had a seamless experience with our ordering process and appreciated our communication. Your recommendation means a lot to us, and we're here to assist you whenever you need. Thanks again for choosing us!
Tim H
Verified Buyer
Very satisfied with my purchase. The quality was very high. Communication during the order / production / delivery phase was very clear. Would purchase from them again.
Response from Hardwood Lumber Company
Mar 03, 2025
Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with your purchase and that our communication met your expectations. We look forward to serving you again in the future!
Paul L
Verified Buyer
From ordering to delivery all was excellent
Response from Hardwood Lumber Company
Feb 28, 2025
Thank you for your awesome feedback! We're thrilled to hear that you had a seamless experience from start to finish. Your satisfaction is our top priority!
Larry G
Verified Buyer
I received great service from the customer service representative. Great wood at fair prices.
Response from Hardwood Lumber Company
Feb 28, 2025
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service and found our wood to be of great quality at fair prices. We appreciate your support.
David R
Verified Buyer
We had ordered a number of years ago walnut for our counter tops. Fast forward to 2025 and we needed to finish out some work and were able to get the same wood. We have been very pleased.
Response from Hardwood Lumber Company
Feb 28, 2025
Thank you for your great review! We're happy to hear that you were able to find the same walnut for your countertops after all these years. We appreciate your loyalty and look forward to serving you again in the future!
Jerry D
Verified Buyer
Great service and quality products.
Response from Hardwood Lumber Company
Feb 21, 2025
Thank you for your feedback! We're so glad that you are happy with your order, and hope to serve you again in the future.
Rob H
Verified Buyer
Product was just as described and arrived on time and in good condition.
Response from Hardwood Lumber Company
Feb 21, 2025
Thank you so much for your positive review! We're thrilled to hear that the product met your expectations and arrived on time. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again!
CURTIS H
Verified Buyer
Order was supposed to ship in 2 weeks, Called customer service 3 separate time before I got a straight answer on shipment. Typical Cali BS!!
Yvette S
Verified Buyer
The ordering experience was smooth. The samples are beautiful. We will be selecting a wood product as we get closer to finalizing our kitchen design. We are leaning toward the walnut. Thank you.
Response from Hardwood Lumber Company
Feb 21, 2025
Thank you for your kind words! We're glad to hear you had a smooth ordering experience and love the samples. Walnut is a beautiful choice for your kitchen design.
Gregory C
Verified Buyer
Product not produced according to delivery. Positive that deficiencies were caught by QA/QC, but delivery has been delayed by 3-4weeks. No advance notice to delay.
Response from Hardwood Lumber Company
Feb 21, 2025
We are so sorry to hear about this! If you reach out to sales@hardwood-lumber.com we be more than happy to look into this.
Samantha E
Verified Buyer
I haven't gotten my stuff yet. the freight company lost it and hasn't gotten back to me yet. they said they need to check cameras?
Response from Hardwood Lumber Company
Feb 21, 2025
We are sorry to hear that! Please reach out to sales@hardwood-lumber.com and we will help you get the issue resolved.
JAIME H
Verified Buyer
Item arrived well packed, undamaged and is well made.
Response from Hardwood Lumber Company
Feb 21, 2025
Thank you so much for taking the time to share your wonderful feedback! We’re happy to hear that your item arrived in great condition and that you’re pleased with its quality. We take great pride in ensuring our products are well-made and carefully packaged, so your satisfaction means the world to us.
ROBERT R
Verified Buyer
From order to delivery…every aspect flawless.
Response from Hardwood Lumber Company
Feb 21, 2025
Thank you so much for your kind words! We're thrilled to hear that you had a flawless experience from order to delivery. Your satisfaction is our top priority, and we look forward to serving you again soon!
Bryan M
Verified Buyer
Ordering process was simple with no issues. Customer service was fantastic. I ordered five pieces and of the five, one has a poor surface, which was disappointing. The poor surface took a lot of work to clean up. But still a great experience!
Response from Hardwood Lumber Company
Feb 21, 2025
Thank you for your feedback! If you reach out to sales@hardwood-lumber.com we would love to help you take care of these issues.
william a
Verified Buyer
excellent
Response from Hardwood Lumber Company
Feb 21, 2025
Thank you for your five star review!
Doy S
Verified Buyer
Great communication. Great service. Great prices. Delivery was much faster than expected. Such a wonderful experience.
Response from Hardwood Lumber Company
Feb 21, 2025
Thank you so much for your kind words! We are delighted to hear that you had such a positive experience with us. Our team strives to provide exceptional communication and service, and it’s wonderful to know that our efforts resonated with you. We truly appreciate your recognition of our pricing and speedy delivery. Your satisfaction means the world to us, and we look forward to serving you again in the future!
Andrew M
Verified Buyer
Very easy to navigate online.
Response from Hardwood Lumber Company
Feb 21, 2025
Thank you for your feedback! We're glad to hear that you found our online platform easy to navigate. Your experience is important to us, and we continually strive to enhance our services.
Viatcheslav Vydrin
Verified Buyer
Fast and perfect workmanship. My countertop dimensions were accurate to 1/16". Very little bow. Nice shipping package.
Supportive and friendly customer service.
One advice: if you have some specific expectations for wood grain, color, density and weight, contact them and discuss in advance. Wood could have a broad range of specs and may look different from the web site pictures.
Supportive and friendly customer service.
One advice: if you have some specific expectations for wood grain, color, density and weight, contact them and discuss in advance. Wood could have a broad range of specs and may look different from the web site pictures.
Response from Hardwood Lumber Company
Feb 10, 2025
Thank you for your feedback. We’re sorry to hear that the wood quality did not meet your expectations. We take these concerns seriously and will investigate this further. Please reach out to our customer service for assistance.
Jon S
Verified Buyer
Very happy with the products received. Customer service was great, prompt responses and good communication. The only issue I had was with my order taking longer than the listed lead time by a decent bit, but otherwise it was a great experience and I will likely be doing business again.
Response from Hardwood Lumber Company
Feb 21, 2025
Thank you for your feedback! We're thrilled to hear you were happy with our products and customer service. We apologize for the delay and appreciate your understanding. We look forward to serving you again!
About Hardwood Lumber Company
In 1958, a seed was planted in Burton, Ohio. Through careful nurturing and meticulous attention to detail, the Hardwood Lumber Company gradually expanded from a small local sawmill into a renowned premium hardwood product manufacturer. Its operations extended beyond its initial boundaries, establishing a strong presence as a national producer of top-quality butcher block countertops, stair treads and risers, floating shelves, cutting boards, fine hand-made furniture, and custom cabinetry. Presently, the company has given rise to Hardwood Lumber Company, Mouldings One, and Sheoga Flooring and Paneling, Inc.
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Hardwood Lumber Company is a Verified Merchant
Questions? Contact Us
sales@hardwood-lumber.com
440-834-1891
7:00 am - 4:30 pm EST
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