1658
Reviews
Reviews
1658
Recommend
9 / 10
TrustScore
9.29 / 10
Bruce F
Verified Buyer
Very nice finished product.
Edward R
Verified Buyer
Dear Sir/Ma'am,
Your Company was proactive from start to finish. Customer service was outstanding and the piece you crafted was beautiful. The process was quick and efficient and you provided me information through out that process. The item was packaged exceptionally well and came to me without damage. It was a pleasure dealing with your company and I will do so without reservation again, if the need arises. Thank You for the professionalism and exceptional craftsmanship.
Sincerely,
Ed Rethman
Your Company was proactive from start to finish. Customer service was outstanding and the piece you crafted was beautiful. The process was quick and efficient and you provided me information through out that process. The item was packaged exceptionally well and came to me without damage. It was a pleasure dealing with your company and I will do so without reservation again, if the need arises. Thank You for the professionalism and exceptional craftsmanship.
Sincerely,
Ed Rethman
Response from Hardwood Lumber Company
Mar 01, 2024
Thank you for your kind words, Ed! We're thrilled to hear about your positive experience with our company. We look forward to serving you again in the future.
Sylvia H
Verified Buyer
Everything went well. Shelves are very nice
Response from Hardwood Lumber Company
Mar 01, 2024
Thank you for your kind words!
Michael I
Verified Buyer
Thank you SO much for the custom stair tread work you did for me. Everything was perfect, beautiful and absolutely perfect! Thank you again! Mike
Response from Hardwood Lumber Company
Mar 01, 2024
Thank you for the kind words, Mike! I'm delighted to hear that you are pleased with the custom stair tread work.
Alan B
Verified Buyer
How was your overall ordering experience with us?
Experience was ok although in hindsight I should have been more specific when answering your questions as the half round edge was incorrectly cut on the wrong side.
Did you encounter any issues or difficulties during the ordering process?
See above.
How would you rate the level of customer service you received from our team?
It was very good.
Were your inquiries addressed promptly and professionally?
Yes
Is there anything we can do to improve your experience in the future?
Yes - I think a sketch would have been helpful in identifying which edges required the half round and which edge did not. I need a professional to finish the one long edge with a half round edge.
What was the finish coat used so that I can treat the edge when it is completed?
The shipping costs were exorbitant.
Experience was ok although in hindsight I should have been more specific when answering your questions as the half round edge was incorrectly cut on the wrong side.
Did you encounter any issues or difficulties during the ordering process?
See above.
How would you rate the level of customer service you received from our team?
It was very good.
Were your inquiries addressed promptly and professionally?
Yes
Is there anything we can do to improve your experience in the future?
Yes - I think a sketch would have been helpful in identifying which edges required the half round and which edge did not. I need a professional to finish the one long edge with a half round edge.
What was the finish coat used so that I can treat the edge when it is completed?
The shipping costs were exorbitant.
Response from Hardwood Lumber Company
Mar 04, 2024
Thank you for your feedback. We appreciate your suggestion about providing a sketch for identifying edges requiring half round cuts. We will work on implementing this improvement to enhance future experiences.
Kip B
Verified Buyer
Quality product square and true.
Response from Hardwood Lumber Company
Feb 28, 2024
Thank you for your positive feedback on our product's quality and accuracy. We appreciate your support!
Paul S
Verified Buyer
High quality wood and well manufactured. I've never seen a floating shelf with such strong bracketry either. Well worth the cost.
Response from Hardwood Lumber Company
Feb 28, 2024
Thank you for the positive feedback! We're glad to hear you're satisfied with the quality and strength of our floating shelf.
Annalisa M
Verified Buyer
This team was very helpful during the ordering process and the product is of excellent quality. Would highly recommend.
Response from Hardwood Lumber Company
Feb 28, 2024
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team and are enjoying the high-quality product. Thank you for recommending us!
Slav P
Verified Buyer
Ordered a piece of stair landing oak bullnose as I couldn’t find it anywhere else and they got me the piece I needed in a reasonable amount of time so I could complete my project.
Response from Hardwood Lumber Company
Feb 28, 2024
Thank you for your kind feedback! We are pleased to have provided you with the stair landing oak bullnose you needed in a timely manner. We appreciate your business and hope your project turned out great!
June S
Verified Buyer
I am pleased with the help I received from customer service and I apologize for not remembering her name. Without her assistance and translating what I was looking at into what I needed I may not have placed an order. Updates are welcome also.
GLENN O
Verified Buyer
Awesome service thanks
Response from Hardwood Lumber Company
Feb 28, 2024
Thank you for your kind words! We're glad you enjoyed our service.
Brent T
Verified Buyer
My order took a bit longer than expected but was very pleased with end product. They kept me informed throughout and my order was received well packaged with no damage. Looks great installed
Response from Hardwood Lumber Company
Feb 28, 2024
Thank you for your feedback! We're glad to hear that you were pleased with the end product and that it arrived well packaged and undamaged. We appreciate your patience and understanding regarding the delay in delivery.
kate w
Verified Buyer
Took longer than expected to, but it is beautiful.
Response from Hardwood Lumber Company
Feb 28, 2024
Thank you for your feedback! We're glad to hear that you find the product beautiful.
Janet R
Verified Buyer
Wow, awesome products
Response from Hardwood Lumber Company
Feb 26, 2024
Thank you for the positive feedback!
Adam D
Verified Buyer
The process of customizing our countertops was easy and fun to do on their website. The quick calculated cost with each adjustment was also very helpful. Production took a little longer than expected. But received our countertops today and they are gorgeous. 5 stars all around.
Response from Hardwood Lumber Company
Feb 23, 2024
Thank you for your positive feedback! We're glad to hear that you found the customization process easy and enjoyable. We appreciate your patience with the production time and are thrilled that you are happy with the end result. Thank you for the 5-star review!
Dennis D
Verified Buyer
The Butcher Block Countertop is absolutely beautiful. Very high quality. It's like having a piece of fine Funiture in my kitchen.
Response from Hardwood Lumber Company
Feb 23, 2024
Thank you for your kind words! We're glad to hear that you're enjoying your Butcher Block Countertop.
Dennis M
Verified Buyer
Excellent product , very happy with my new counter top.
Response from Hardwood Lumber Company
Feb 21, 2024
Thank you for the positive feedback! We're delighted to hear that you are happy with your new counter top.
Pamela H
Verified Buyer
Wonderful customer service!
Response from Hardwood Lumber Company
Feb 21, 2024
Thank you for your kind feedback!
Stephanie L
Verified Buyer
Great price, precise measurement, and fast delivery. Very pleased!
Response from Hardwood Lumber Company
Feb 21, 2024
Thank you for your positive feedback! We are delighted to hear that you are pleased with our pricing, precision, and delivery speed.
Clint E
Verified Buyer
Everything went great as usual!
Response from Hardwood Lumber Company
Feb 21, 2024
Thank you for your feedback! We're glad to hear that everything went well.
About Hardwood Lumber Company
In 1958, a seed was planted in Burton, Ohio. Through careful nurturing and meticulous attention to detail, the Hardwood Lumber Company gradually expanded from a small local sawmill into a renowned premium hardwood product manufacturer. Its operations extended beyond its initial boundaries, establishing a strong presence as a national producer of top-quality butcher block countertops, stair treads and risers, floating shelves, cutting boards, fine hand-made furniture, and custom cabinetry. Presently, the company has given rise to Hardwood Lumber Company, Mouldings One, and Sheoga Flooring and Paneling, Inc.
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Hardwood Lumber Company is a Verified Merchant
Questions? Contact Us
sales@hardwood-lumber.com
440-834-1891
7:00 am - 4:30 pm EST
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