1658
Reviews
Reviews
1658
Recommend
9 / 10
TrustScore
9.29 / 10
Shawn L
Verified Buyer
I ordered a 30"x48" Walnut Wide Plank (Face Grain) Countertop. I was surprised how little sapwood the boards contained. The sanding was good, just the tiniest bit of snipe near one end, and the edges were knife sharp. Overall, I am very pleased.
Response from Hardwood Lumber Company
Jul 29, 2026
Thank you for your thoughtful review! We're so glad to hear you were pleased with the quality of your walnut wide plank countertop, from the minimal sapwood to the smooth sanding. We appreciate you pointing out the details, and we're happy the countertop met your expectations. Thank you for choosing Hardwood Lumber Company!
Tultul N
Verified Buyer
Really very happy with my wood block. I’m using it as an amplifier stand and it looks perfect. Very good customer service. Will definitely come back for any more of my wood needs.
Response from Hardwood Lumber Company
Jul 29, 2026
Thank you so much for your fantastic review! We're thrilled to hear that your wood block is serving as a perfect amplifier stand and that our customer service met your expectations. We look forward to assisting you with any future wood needs!
Richard W
Verified Buyer
I like the wide range of options to customize exactly what I want. My order (countertop and cutting board) was processed quickly -- about 2 weeks from placing the order until ready to ship.
Response from Hardwood Lumber Company
Jul 29, 2026
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our customization options and that your order was processed quickly. We appreciate your support and look forward to serving you again!
Jeff
Verified Buyer
From beginning to end the communication was horrible. It took weeks to get a price. I finally got one and paid over the phone only to never have the order placed, which I found out about cause I called back. Then it took over a month for my item only to find out, once again by calling many times that it was going to be delayed. I’ll avoid them in the future.
Response from Hardwood Lumber Company
Jul 29, 2026
Thank you for your feedback, We appreciate it.
josephine m
Verified Buyer
The samples I ordered are positively BEAUTIFUL!!! and when a sample looks as great as this, I know the actual countertop will be wonderful. I will be ordering my countertop from you after my cabinets are installed, in the fall.
Response from Hardwood Lumber Company
Jul 29, 2026
Thank you for your wonderful feedback! We're thrilled to hear that you loved the samples and look forward to helping you with your countertop order later this fall.
William C
Verified Buyer
I found that Hard Wood Lumber Company offered excellent service. They answer any questions right away and the time from ordering to delivery was very fast. My butcher block countertop arrived very well packed and looks beautiful. I would highly recommend this American made product and this company.
Response from Hardwood Lumber Company
Jul 29, 2026
Thank you for your kind words! We're thrilled to hear that you had a great experience and love your butcher block countertop. Your recommendation means a lot to us!
Anne H
Verified Buyer
Very nice product, good finish and gluing job. Routing on the board was clean. I'm not using this as a cutting board, it will be a fine display plaque.
Response from Hardwood Lumber Company
Jul 23, 2026
Thank you so much for your positive review! We're thrilled to hear that you find the product to be of high quality and that it will serve as a beautiful display plaque. We appreciate your feedback and hope you enjoy your item!
paul l
Verified Buyer
Ordering was easy and straightforward. And thank you for calling to confirm a detail of my order that I didn’t specify. If my countertop arrives looking as great as I think it will, then I will be back for more. Thanks!
Response from Hardwood Lumber Company
Jul 23, 2026
Thank you so much for your positive feedback! We’re thrilled to hear that the ordering process was easy and that our team could assist you. We can’t wait for you to see your countertop, and we hope it exceeds your expectations. Looking forward to serving you again in the future!
Karl F
Verified Buyer
Awesome, thank you!
Response from Hardwood Lumber Company
Jul 23, 2026
Thank you! We're so glad you had an awesome experience. We truly appreciate your support!
Kevin
Verified Buyer
Great quality, you definitely get what you pay for.
Response from Hardwood Lumber Company
Jul 23, 2026
Thank you for your positive feedback! We're thrilled to hear that you are satisfied with the quality of our product. Your support means a lot to us!
Jordon O
Verified Buyer
The boards weee packaged well. Arrived when they said they would and look great. Everything is to specs.
Response from Hardwood Lumber Company
Jul 23, 2026
Thank you for your positive feedback! We’re glad to hear that you were satisfied with the packaging, timely delivery, and the quality of the boards. We appreciate your support!
Patrick F
Verified Buyer
A great experience! The customer service exceptional and communication was prompt. Our order was manufactured and shipped on days promised and the quality was excellent. You couldn’t ask for anything better.
Response from Hardwood Lumber Company
Jul 23, 2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that your order met your expectations. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
James M
Verified Buyer
Quality products with excellent customer care.
Response from Hardwood Lumber Company
Jul 22, 2026
Thank you so much for your kind words! We're thrilled to hear that you appreciate our quality products and excellent customer care. Your satisfaction is our top priority, and we look forward to serving you again!
Eunjung K
Verified Buyer
I’m very happy with my order. They delivered it on the promised date, and the quality exceeded my expectations for the price. Great value for the money, and I would definitely order from them again. Highly recommended
Response from Hardwood Lumber Company
Jul 20, 2026
Thank you for your wonderful review! We're thrilled to hear that you were pleased with your order and that it exceeded your expectations. We appreciate your support and look forward to serving you again in the future!
James K
Verified Buyer
Beautiful workmanship, delivered in great condition; helpful phone service while getting the order together.
Response from Hardwood Lumber Company
Jul 20, 2026
Thank you for your kind words! We're thrilled to hear that you were pleased with the workmanship and our phone service. Your satisfaction means a lot to us!
Justin B
Verified Buyer
Blown away by the walnut plank pieces we got. In particular the surface treatment is really, really excellent and compliments the wood. Feels really nice to the touch. Will definitely be a repeat customer.
Response from Hardwood Lumber Company
Jul 20, 2026
Thank you so much for your kind words! We're thrilled to hear that you love the walnut plank pieces and appreciate the surface treatment. Your satisfaction means a lot to us, and we look forward to serving you again as a repeat customer!
TOM O
Verified Buyer
Spoke with them over the phone to confirm the proper maple retro treads for my carpeted staircase and got expert advice. The production and shipping were on time, and things have been installed to my 100% satisfaction. Hardwood Lumber packages their products to ensure a safe arrival, unlike other companies -this is a huge difference. For sure a great customer experience!
Response from Hardwood Lumber Company
Jul 20, 2026
Thank you so much for your wonderful review! We're thrilled to hear that you received expert advice and that your order arrived safely and on time. It’s great to know that you're 100% satisfied with your maple retro treads. We appreciate your feedback and look forward to serving you again in the future!
Leah P
Verified Buyer
Over two weeks waiting and I cannot even track my order . I am given a tracking number with no information on the freight company . Why do you make it impossible to track the order ? too much confusion and stress to ever shop here again .
Response from Hardwood Lumber Company
Jul 16, 2026
Hello,
Thank you so much for your feedback. We're sorry to hear that you may not have received the email with your shipping details. Our team will resend that information to you right away so you have everything you need. If you have any other questions or need anything else, we're always happy to help!
Robert S
Verified Buyer
Great company to work with. Great variety of species to choose from. I was happy to find a company that would let me customize the size that I needed to fit the island. We are very happy with the end result. Thank you very much.
Response from Hardwood Lumber Company
Jul 17, 2026
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our company and that you found the variety of species and customization options to your liking. It's fantastic to know that you're happy with the end result. We appreciate your business and look forward to serving you again in the future!
Matthew P
Verified Buyer
There is a nice selection of wood options to choose from. I like that there are different finish items. Understanding which finish options per wood type was a bit of challenge, but I was able to select options to assess.
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you for your feedback! We're glad to hear you appreciated the variety of wood options and finishes. We continuously aim to enhance our selection and appreciate your input regarding the clarity of options.
About Hardwood Lumber Company
In 1958, a seed was planted in Burton, Ohio. Through careful nurturing and meticulous attention to detail, the Hardwood Lumber Company gradually expanded from a small local sawmill into a renowned premium hardwood product manufacturer. Its operations extended beyond its initial boundaries, establishing a strong presence as a national producer of top-quality butcher block countertops, stair treads and risers, floating shelves, cutting boards, fine hand-made furniture, and custom cabinetry. Presently, the company has given rise to Hardwood Lumber Company, Mouldings One, and Sheoga Flooring and Paneling, Inc.
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Hardwood Lumber Company is a Verified Merchant
Questions? Contact Us
sales@hardwood-lumber.com
440-834-1891
7:00 am - 4:30 pm EST
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