1658
Reviews
Reviews
1658
Recommend
9 / 10
TrustScore
9.29 / 10
Michael P
Verified Buyer
I observed that the quality was lower as compared to my previous order, back in 2019. There is more filler and cut marks on theses pieces.
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you for your feedback. We appreciate your insights and are sorry to hear that your recent order did not meet your expectations. We strive to maintain high standards and will take your comments into consideration as we work to improve our products.
Anne S
Verified Buyer
BEAUTIFUL PIECE OF WOOD!
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you for your wonderful feedback! We're thrilled to hear that you love the piece of wood. Your appreciation means a lot to us!
STEPHEN B
Verified Buyer
Very nice and easy to work with. Confirmed questions about my order before they started, which I appreciated. Kept me informed throughout the process through delivery.
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you for your kind words! We're glad to hear that you had a positive experience and appreciated our communication throughout the process. Your satisfaction is our priority!
Christopher N
Verified Buyer
Really great price for a nice looking piece of walnut. Can exactly as I asked.
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you for your positive feedback! We're thrilled to hear that you are happy with the price and quality of your walnut piece. Your satisfaction is our priority!
THOMAS W
Verified Buyer
Outstanding product, turned out beautifully. My only issue was the requirement to seal the bottom of the countertop with polyurethane. That was not clear to me (I order one of these only once in my lifetime), so it would have been nice to have that listed in the drop down menu on the order page. For example: unfinished, bottom sealed by manufacturer or unfinished, bottom sealed by customer. I would have ordered it presealed, but now i have to deal with it before my contractor installs it. Again, a beautiful product, and otherwise very happy.
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you for your wonderful feedback! We're thrilled to hear that you are happy with the product's beauty. We appreciate your suggestion regarding the sealing options and will take it into consideration for future improvements. Your satisfaction is important to us!
Natalie H
Verified Buyer
My butcher block is beyond what I was expecting. They did a great job. It was easy to order and customer service was excellent. Either over the phone or emails they were quick to respond.
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you so much for your kind words! We're thrilled to hear that you're pleased with your butcher block and that our team provided you with excellent service. Your satisfaction means a lot to us!
kirston m
Verified Buyer
Beautiful. Arrived early. Dealt with nice helpful people.
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you for your kind words! We're thrilled to hear that you had a positive experience and appreciate your support.
Thomas D
Verified Buyer
Painless purchase
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you for your positive review! We’re thrilled to hear that your purchase experience was smooth and painless. We appreciate your support!
gary w
Verified Buyer
great prices and fast ship
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you for your positive feedback! We're glad to hear you enjoyed our prices and shipping speed. We appreciate your support!
Ryan R
Verified Buyer
Beautiful craftsmanship, delivery was smooth and exactly what we ordered. Well worth the proce and wait!
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you so much for your kind words! We're thrilled to hear that you’re pleased with the craftsmanship and the delivery experience. Your satisfaction means a lot to us, and we’re glad to know it was worth the wait!
Luis A
Verified Buyer
All good
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience. If you have any further comments or suggestions, feel free to share. We look forward to serving you again!
Elizabeth W
Verified Buyer
I never got my order delivered to my address, please contact me to help me with this problem. 505-238-1517 Liz Watkins
Response from Hardwood Lumber Company
Jul 16, 2026
Thank you for your feedback. We're so sorry to hear that your order has not been delivered yet. We understand how frustrating that can be. Our sales team will reach out to you as quickly as possible to provide an update and assist in resolving the issue.
Julie H
Verified Buyer
Ordering was great. Your staff was great and knowledgeable. They knew all the pertinent questions to ask regarding dimensions etc.
shipping has been a real ordeal though. I can’t get an eta from the shipping app, Toute. I finally had to contact FedEx on my own to try to get the info. Pretty important info to not be able to get your hands on
shipping has been a real ordeal though. I can’t get an eta from the shipping app, Toute. I finally had to contact FedEx on my own to try to get the info. Pretty important info to not be able to get your hands on
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you for your feedback! We're thrilled to hear that you had a positive experience with our staff. We apologize for the shipping issues you've faced and understand how frustrating it can be to not have the information you need. We appreciate your patience and will work to improve our shipping communication in the future.
Ashlee L
Verified Buyer
I am so pleased with this purchase. The board was custom-sized to fit a counter in my RV after removing the oven. I now have storage where the over used to be and more counter space for food prep. The craftsmanship is excellent! The dark walnut butcher’s block fits perfectly. It’s so gorgeous I’m almost reluctant to use it.
Response from Hardwood Lumber Company
Jul 15, 2026
Thank you for your wonderful feedback! We're thrilled to hear that the custom-sized board fits perfectly in your RV and enhances your space. It’s great to know you appreciate the craftsmanship and beauty of the dark walnut butcher’s block. Enjoy your new counter space!
Linda S
Verified Buyer
Excellent service and final product was beautiful. Customer service contacted us for clarification on our order.
Response from Hardwood Lumber Company
Jun 30, 2026
Thank you for your kind words! We're thrilled to hear that you were pleased with our service and the final product. Our team always strives to ensure clarity and satisfaction in every order. We appreciate your feedback and look forward to serving you again!
Catherine G
Verified Buyer
A beautiful, beautiful countertop. It arrived quickly and was exactly the right size. Gorgeous.
Response from Hardwood Lumber Company
Jun 29, 2026
Thank you so much for your wonderful review! We're thrilled to hear that you love your beautiful countertop and that it arrived quickly and perfectly sized. Your satisfaction means the world to us!
David E
Verified Buyer
Very easy to work with. Best shipping protection I’ve seen for wood. Dimensions were correct. Ordered cabinet tops. Scribed and cut out notches. Ordered unfinished maple, prep and stained it. Looks good.
Response from Hardwood Lumber Company
Jun 29, 2026
Thank you for your wonderful review! We're thrilled to hear that you found our shipping protection effective and that the dimensions were spot on for your cabinet tops. It's great to know that you enjoyed the process of prepping and staining the unfinished maple. We appreciate your feedback and look forward to serving you again!
MICHAEL O
Verified Buyer
Very happy - my odd-sized custom butcher block arrived within the promised window and the quality is terrific. I'd happily buy another. Thank you.
Response from Hardwood Lumber Company
Jun 24, 2026
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your custom butcher block and that it arrived on time. We take great pride in the quality of our products, and it’s always rewarding to know our customers appreciate them.
Richard B
Verified Buyer
Folks do an awesome job. Shelves are gorgeous and the finish is perfect. I really appreciate the attention to detail when laying out the different grains and wood patterns. Your products are show pieces in our home.
Response from Hardwood Lumber Company
Jun 24, 2026
Thank you so much for your kind words! We're thrilled to hear that you love the shelves and appreciate the attention to detail. It’s wonderful to know that our products are a highlight in your home. Your support means a lot to us!
Tamara R
Verified Buyer
Would give full stars but no discounts given the trade industry partners.
Response from Hardwood Lumber Company
Jun 24, 2026
Hello,
Thank you for your feedback, we appreciate it.
About Hardwood Lumber Company
In 1958, a seed was planted in Burton, Ohio. Through careful nurturing and meticulous attention to detail, the Hardwood Lumber Company gradually expanded from a small local sawmill into a renowned premium hardwood product manufacturer. Its operations extended beyond its initial boundaries, establishing a strong presence as a national producer of top-quality butcher block countertops, stair treads and risers, floating shelves, cutting boards, fine hand-made furniture, and custom cabinetry. Presently, the company has given rise to Hardwood Lumber Company, Mouldings One, and Sheoga Flooring and Paneling, Inc.
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Hardwood Lumber Company is a Verified Merchant
Questions? Contact Us
sales@hardwood-lumber.com
440-834-1891
7:00 am - 4:30 pm EST
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