I ordered two grape vines and a catalpa tree to replace those that came dried up in an order last year. The catalpa tree this time is doing great, however the replacement sent is much shorter than what was supposed to have shipped. I believe I ordered a 5-6 foot and received a 3 foot plant. I’ve sent photos to customer service and am awaiting a response. The grape vines are doing better. One sprouted leaves right away, the other took at least a month to show any signs of life but I think it’s going to do ok. Main thing is I’ve lost one years worth of growth on all the grape plants and catalpa is shorter than ordered so I’m probably 2 years behind on that one.

Always have a great experience with TyTy. Plants are always healthy and customer service is great.

I bought 5 fruit trees and the packets to plant with them. All have shed all their leaves and your CS says that can happen when the trees go into shock. I don't know how long to wait, but it appears I have FIVE DEAD trees, so I am not a happy customer.

It was very easy to order and web site was good-the only problem is that the plants arrived dead. I planted them as soon as they arrived and have kept well cared for in the hopes that they were still dormant, but alas, they are dead. I worry it was too late for bare root plants to be sent and question if there is any refund process- I would be happy to continue shopping with you, as it appears to be a good nursery. If no refund process is possible, I understand, as there is risk I took with such a late shipment, but may need to cut off those tree sales that late in season.

The quality of vines we purchased was awesome. The product was well packaged and everything lived once they were planted. Thank you!
Doug Gresens

elem tree is not available after I placed an order. customer service is great.

Excellent customer service

Bad experience in for first and only order from this company. Ordered 25 trees at the cost of 2,353.69 (8 apricots, 3 persimmon, 2 mulberry, 4 pluots, 4 Newport flowering plums, 3 figs, 1 walnut). Shipping cost 262.08 and it was terribly done - plants were grouped into 3 boxes, their bare roots were grouped together and bound with several meters of plastic, but with barely any watering support, so after many days in transit they arrived desiccated.

The apricot trees were supposed to be 4-5ft tall, but instead were very thin bareroot twigs 3-4ft tall with no branches or leaves. The company sent only 1 persimmon tree instead of the 3 they charged me for. When I inquired by email when they'll send the missing trees, they asked for details and photos, which I provided - photos of the boxes as they were opened as well as the planted trees. They never replied or sent the missing trees, which cost over 11% of the subtotal. Did they think customers can't count?

Though they were planted right away and cared for, in these 5+ weeks the 8 apricots, 4 Newport plums and 1 pluot have not shown any sign of life. 13/23 trees dead is a shockingly high rate. TyTy/Tytyga did not reply to my inquiry about the guarantees on the trees which they mention on the website.

As I have not heard back from TyTy/Tytyga about them sending the missing trees or fulfilling the guarantees promised on their website, I have no other choice left but file a chargeback with my credit card company for the 2 missing trees and the 13 dead ones, about 1,037 + part of shipping cost.

This shipment was disappointing, past ones were great. It arrived very late and both trees had all the budstock cut off. Worse than that, I was given a variety of different excuses for the late delivery, impossible to know which one was true.

TyTy responded quickly to my problem with a river birch I ordered that was delivered in Nov., which failed to leaf out properly in the spring. They examined photos and recommended pruning way back to try to coax it into the tree it is meant to be. It isn't soon enough to know if I'm fully satisfied. More later!

Ordered multiple items, but post oak roots were almost completely gone. I waited four months, and absolutely nothing. Very disappointed.

Insurance was great, easy settlement.
Fair and easy.

Absolutely awful company to deal with ordered 4 sawtooth oak trees for a whopping 134 dollars when i recieved the trees I immediately new they were dead or unwell and emailed them right when i received they assured me they were dormant and to plant and give them some time so I did and to my “surprise” they were dead and instead of sending me replacement trees they tried to blame me for me for it and would not issue refund only store credit and the store credit wasn’t even enough to order 4 more trees since they do not refund tax or shipping. Spoke with a customer service rep Jordan who was absolutely unhelpful and borderline rude with no remorse for the bad experience I am receiving please check there reviews with the bbb before ordering I sure wish I did! I do not recommend this company to anyone looking to order any products from what a joke

The two pomegranate trees I received looked dead when I got them, and I called but was told to plant them anyway. 3 months in they are still dead and now I’m out the shipping I paid not to mention the extra I paid for food. I filed a claim but won’t get all my money back so honestly I’m not happy and will only use the credit so I’m not totally out of all my money. But would I purchase again, no.

Trees arrived with many leaves detach in the box and dry. There were a lot of cuts made to the branches, by cuts I mean made by somebody. The tree was one limb with a few, very few out branches. I have bought several Dynamite Cape Myrtle trees from other online retailers before and always have 3-6 branches per tree. Send an email detailing the poor quality and receive a response that they would get back to me in the order my email was received. It has been around two weeks and no response. A waist of my time and especially money.

very nice customer service

Five trees arrived very well packaged and in great condition. Unfortunately two trees did not survive. Filed online form for guaranteed “plantsurance.” Only complaint is that online form did not generate response. I called the supplied number after a week and spoke to a very nice lady who helped me quickly and I received instructions via email almost immediately. Once I submitted pics of dead trees I received a store credit very quickly. Still very happy with overall service and quality.

I wrote a great review for you, but when I hit submit it erases it and asked me to write a review again. I'm happy with the plants that survived and I'm very pleased that how quickly the refund was given for the ones that did not survive.

The worst place to buy plants from. I bought 2 grapevines that never came out of dormancy and now they are refusing to replace them. If I pay an additional 30 dollars they will send me some next year. Please save your money and find another store or you will probably end up with 2 50$ sticks as well.

The tree arrived completely dead.. I socked it in water and planted it with my other apple trees.. limbs snap in half, completely brown I side.. a very small amount of growth below the graft so who knows what that it.. for that price very disappointed. .. won't be buying here again for sure.