11911
Reviews
Reviews
11911
Recommend
8 / 10
TrustScore
8.08 / 10
Ryszard C
Verified Buyer
Sent wrong tree. I asked for an American Chestnut but was sent some type of hybrid. Facebook forums show that they sent other people the same incorrect tree. They know what they’re doing in regards to sending the wrong product and now want me to send proof that it’s wrong. Not worth the headache to alleviate the issue.
Fermin M
Verified Buyer
Exelent service
Roman L
Verified Buyer
I took all of the care to plant it correctly
And waited patiently
But this tree is not coming to life and I’m disappointed
Roman Loewen
And waited patiently
But this tree is not coming to life and I’m disappointed
Roman Loewen
Regina S
Verified Buyer
Before ordering, buyers should closely consider this company’s quality control and return policy. Over a three-year period, I purchased three trees. The first died within a week, the second was healthy, and the third arrived dead on arrival.
While a single dead plant might be an anomaly, a majority failure rate indicates a systemic issue. More importantly, their policy dictates that if a product arrives dead, the customer must absorb the cost of shipping and accept store credit rather than a refund. This policy effectively forces the consumer to pay for the company’s quality control errors. Proceed with caution.
While a single dead plant might be an anomaly, a majority failure rate indicates a systemic issue. More importantly, their policy dictates that if a product arrives dead, the customer must absorb the cost of shipping and accept store credit rather than a refund. This policy effectively forces the consumer to pay for the company’s quality control errors. Proceed with caution.
Cheryl C
Verified Buyer
The representative was very helpful with my reported issue. Consistent communication was very important to me. She provided me with an acceptable solution.
Eugene K
Verified Buyer
Horrible plants that I would never have picked in person. Crappy customer service to deal with the issue.
Tony N
Verified Buyer
Tree died. Write and told and then had to wait until mid June to report to ensure dead. Then write and got a credit for a new tree - which even with their rebate was more with shipping than the original tree and now have to wait to mid December before it ships. FYI.
Terrance K
Verified Buyer
Both grape vines have successfully taken root and are producing leaves.
While they were advertised as 3 year plants, they appear to be more like 2 year plants.
While they were advertised as 3 year plants, they appear to be more like 2 year plants.
kathleen k
Verified Buyer
My pecan trees are doing great even with the 100 degree weather. I live in NC and have always dreamed of having a pecan in the yard. A neighbor laughed at me saying I would never live to eat those pecans. I bet he’ll have to eat his words and pecans with me
Maureen K
Verified Buyer
You charged me $160 for dead plants. Repeatedly tried to reach you. No response
Osmar
Verified Buyer
Ok
Kristina T
Verified Buyer
My persimmon tree died, but I reported it and was given a credit. Bad news I can’t get anything til after January because most is sold out. I’ll just wait til then.
Jan F
Verified Buyer
After waiting months to receive the warranty replacement of my grapes, they also did not grow, I will never do business with you again.
David B
Verified Buyer
To be able to replace a dead plant cost you as much for shipping as the plant cost. So as far as I’m concerned the guarantee was worthless. Very deceiving with the one year warranty. Never will purchase from you again. Deception is not a good marketing strategy.
Jon P
Verified Buyer
Shipped a tree that died within a few days from planting. Customer service was initially ok, and after waiting a couple weeks and showing pictures of scratch tests, they said they marked my account for a replacement... but couldn't do anything till June 1. I was like ok, sure... Come June 1st, I'm looking for the credit to my account and see nothing... and then fill out the form to return a dead tree from the website too... with details of the order number and customer service ticket. Also contact customer service through email... takes them a week or two to respond that it should be on my account. Contact them again to say no, it's not, and they probably applied it to a wrong account since I checked out as a guest, and had just recently created the account. Takes another week to respond and says I'll have to call and get the guest account merged with my real account. So far, when calling I have gotten no answer and no option to leave a voicemail.
D S
Bought 4 blueberries, fertilizer, and transplant mix. Bushes arrived bare root in full leaf (not dormant at all) during a major deep freeze. NO instructions included with additives. Amazingly, only one bush died, for which I applied for their guarantee - a months long process with multiple hoops and delays. Finally got a store credit for my purchase (less taxes, of course). Went to order to replace the dead bush. The price has increased by nearly 20% plus taxes and shipping. With my "guaranteed replacement'" credit, I would be paying another $33 to replace my $17 dead plant (ie, $50 for one 2' blueberry bush). TyTy, just stand by your guarantee and issue a refund for your faulty merchandise instead of a worthless store credit!!
Steve L
Verified Buyer
Definitely not good business practice to knowingly sell fruit trees that are not viable and then telling customers they need to wait until June to file for a return and refund then change things up and say that you only issue store credit.
RANDOLPH G
Verified Buyer
3 of the 4 plants that were ordered lived. The 4th plant died shortly after arrival.
Christine C
Verified Buyer
Excellent customer service and quick response time. Keeps me coming back 😊
Mike R
Verified Buyer
We bought 3 varieties of 4-5 foot pears trees.
They arrived early and in good condition. 2 woke right up and buds greened up started popping. I do have one slowly working on growing buds, but I am confident if it doesn't survive,TyTy will honor the warranty.
I am already creating this fall's wish list!
Thank you
They arrived early and in good condition. 2 woke right up and buds greened up started popping. I do have one slowly working on growing buds, but I am confident if it doesn't survive,TyTy will honor the warranty.
I am already creating this fall's wish list!
Thank you
About Ty Ty Nursery
We are a mail order plant nursery specializing in a large selection of edible plants at the highest quality, best prices, and free one guarantee shipped to your door. Visit www.tytyga.com to shop and blog.tytyga.com to learn about growing edible plants.
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Ty Ty Nursery is a Verified Merchant
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